Shipping policy

Shipping Policy

Last updated: October 27, 2026

At ROVENA LLC, all products currently sold through rrovenna.com are digital products.

This Shipping Policy explains how our downloadable automotive and car-ownership guides are delivered and what customers should do if they experience an access or delivery problem.

1. Company Information

ROVENA LLC
EIN: 98-1983877
8206 Louisiana Blvd NE Ste A 9303
Albuquerque, NM 87113
United States

Email: contact@rrovenna.com
Phone: +1 (505) 646-0998
Website: rrovenna.com

2. Digital Products Only

ROVENA LLC sells downloadable digital educational products relating to:

Everyday car care
Vehicle ownership
Car-cleaning routines
Used-car research and comparison
Vehicle viewing preparation
Road-trip planning
Vehicle checklists
Journey-planning resources
Downloadable PDF ebooks
Related digital educational materials

Unless expressly stated otherwise, all products are digital.

3. No Physical Shipping

Purchasing a ROVENA digital product does not include:

Printed books
Vehicles
Automotive tools
Spare parts
Cleaning products
Car-care kits
Vehicle-history reports
Mechanical inspections
Repairs
Roadside assistance
Insurance products
Other physical products

Because our products are digital:

No physical package is shipped.
No postal or courier service is used.
No physical tracking number is provided.
No conventional physical shipping fee normally applies.
No physical delivery timeframe applies.
No physical customs or import process applies.

Any reference to “delivery” means electronic delivery of digital content.

4. Digital Delivery

After successful payment, purchased digital products may be supplied through one or more electronic methods used by our store, including:

A download link displayed after checkout.
Email containing access or download information.
Customer-account access, where applicable.
A secure digital-delivery page.
Another electronic access method presented during or after checkout.

The exact delivery method may vary depending on the product and digital-delivery system used by ROVENA LLC.

5. Delivery Timing

Digital products are generally made available immediately or shortly after successful payment.

Access may occasionally be delayed due to:

Payment verification
Fraud-prevention checks
Email delivery issues
Technical problems
Hosting interruptions
Third-party service outages
Incorrect customer information

6. Customer Information

Customers are responsible for providing accurate information during checkout.

Incorrect email, billing, or account information may delay access to a purchased digital product.

7. If You Cannot Access Your Order

If you cannot access a purchased digital product, please first check:

Your email inbox
Spam or junk folders
Promotions or secondary inbox folders
The email address entered during checkout
The order-confirmation page

If you still cannot access your product, contact:

contact@rrovenna.com

Where available, include:

Your full name
Email address used for purchase
Order number
Product purchased
Purchase date
Brief description of the issue

8. Response Time

We aim to respond to delivery, access, and customer-support enquiries within a maximum of 2 business days, Monday through Friday, excluding public holidays.

Messages received during weekends or public holidays will begin to be processed on the next business day.

9. Technical Access Problems

If a technical issue prevents access to a legitimately purchased digital product, we may, where appropriate:

Resend access information.
Provide a replacement download link.
Provide a replacement file.
Correct an account-access issue.
Provide reasonable technical assistance.

If a problem on our side cannot reasonably be resolved, the matter may be handled under our Refund Policy and applicable law.

10. Download or Access Restrictions

Where reasonable security restrictions apply, these may include:

Download limits
Link expiration
Account authentication
Anti-fraud measures
Measures intended to prevent unauthorized redistribution

Legitimate customers experiencing an access problem may contact us for assistance.

11. Device and Software Requirements

Customers are responsible for having:

A compatible computer, tablet, or smartphone.
Appropriate software to access PDF-format content.
Internet access where required.
Sufficient device storage where applicable.

12. Printing for Personal Use

Where permitted by the applicable product licence, customers may print selected pages for their own personal use, including:

Vehicle-care checklists
Service-record worksheets
Cleaning routines
Used-car comparison sheets
Viewing-question lists
Road-trip checklists
Reference pages

Printing permission does not authorize:

Commercial reproduction
Redistribution
Resale
Public uploading
Third-party file sharing

13. Automotive Products Are Not Included

Purchasing a ROVENA digital guide does not include any physical:

Car-cleaning products
Tools
Fluids
Replacement parts
Tyres
Accessories
Safety equipment

Customers remain responsible for independently obtaining any products they choose to use.

14. Manufacturer Instructions

Customers should follow the instructions and recommendations applicable to their specific vehicle.

The vehicle handbook and manufacturer-specific guidance should take priority where they differ from general information contained in a ROVENA guide.

15. Car-Cleaning Products

ROVENA LLC does not manufacture third-party cleaning products.

Customers should review:

Material compatibility
Application instructions
Safety warnings
Ventilation requirements
Manufacturer recommendations

before using any cleaning product.

16. Used-Car Guides

Purchasing a used-car guide does not include:

A vehicle inspection
Mechanical testing
Vehicle-history verification
Title verification
Mileage verification
Finance checks
Vehicle valuation

These services, where required, must be obtained separately.

17. Independent Vehicle Checks

Customers remain responsible for arranging any appropriate:

Professional inspections
History reports
Ownership checks
Finance checks
Legal checks
Mechanical assessments

before purchasing a vehicle.

18. Road-Trip Resources

ROVENA road-trip guides provide planning and organizational information.

They do not include:

Hotel bookings
Fuel
EV charging
Roadside assistance
Navigation subscriptions
Travel insurance
Transport services

19. Current Travel Information

Customers remain responsible for checking current information concerning:

Weather
Traffic
Road closures
Route restrictions
Fuel availability
Charging availability
Local traffic rules

before and during a journey.

20. No Guaranteed Outcome

Successful delivery of a ROVENA digital product does not guarantee:

A fault-free vehicle.
Reduced maintenance costs.
A successful repair.
A particular cleaning result.
A suitable used-car purchase.
A particular purchase price.
A trouble-free road trip.
A particular resale value.

These matters are separate from whether the digital product has been successfully delivered.

21. Third-Party Services

ROVENA materials may refer generally to third-party:

Garages
Automotive retailers
Vehicle-history providers
Cleaning-product manufacturers
Navigation platforms
Roadside services

ROVENA LLC does not control these providers.

Problems involving their products or services do not constitute a failure to deliver a ROVENA digital product.

22. Payment Verification

Digital access may be delayed until payment has been successfully authorized or confirmed.

Banks, card issuers, payment processors, or financial institutions may occasionally delay payment confirmation.

ROVENA LLC is not responsible for delays caused solely by third-party payment providers.

23. Fraud Prevention

Certain transactions may be reviewed for security or fraud-prevention purposes.

Access may be temporarily delayed where there is a reasonable concern involving:

Unauthorized payment
Suspected fraud
Incorrect billing information
Unusual transaction activity
Payment verification

24. International Digital Delivery

Our digital products may be available to customers in different locations, subject to applicable restrictions.

Because products are delivered electronically, traditional international physical shipping charges do not apply.

25. Customs and Import Charges

Because ROVENA products are digital, there are generally no:

Physical customs charges
Courier charges
Postal charges
Physical import duties
International physical shipping fees

Applicable taxes on digital products may still be calculated where required.

26. Incorrect Digital Product

If you receive access to a digital product different from the one purchased, please contact us.

After verifying the order, we will normally provide access to the correct product.

27. Unauthorized Sharing

Purchased digital content is intended for the purchasing customer.

Customers may not:

Share download links publicly.
Redistribute purchased ebooks.
Resell digital files.
Upload files to file-sharing services.
Provide unauthorized copies to third parties.

Further restrictions are described in our Terms of Service.

28. Changes to Digital Delivery

ROVENA LLC may change the systems used to provide digital products, including:

Download providers
Email-delivery systems
Customer-account systems
File-hosting providers
Access methods

Any changes will be intended to maintain reasonable access to legitimately purchased products.

29. Future Physical Products

This Shipping Policy currently applies to digital products.

If ROVENA LLC begins selling physical products in the future, separate shipping charges, delivery periods, tracking information, and return conditions may apply.

30. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes to our products, digital-delivery systems, website functionality, business practices, or applicable requirements.

The current version will display its latest revision date.