Privacy policy

Privacy Policy

Last updated: October 27, 2026

At ROVENA LLC, we respect your privacy and are committed to handling personal information responsibly.

This Privacy Policy explains what information we may collect when you visit rrovenna.com, purchase our digital products, contact us, or otherwise interact with our services.

1. Company Information

ROVENA LLC
EIN: 98-1983877
8206 Louisiana Blvd NE Ste A 9303
Albuquerque, NM 87113
United States

Email: contact@rrovenna.com
Phone: +1 (505) 646-0998
Website: rrovenna.com

2. Information We May Collect

Depending on how you interact with our website, we may collect:

Full name
Email address
Billing address
Phone number
Order information
Products purchased
Payment status
Customer-support communications
Account information where applicable
Marketing preferences
Information voluntarily submitted through forms

3. Payment Information

Payments may be processed by third-party payment providers.

ROVENA LLC does not generally receive or store complete payment-card numbers or card security codes.

We may receive limited payment-related information including:

Transaction identifiers
Payment status
Payment method type
Billing information
Limited card information
Refund information

4. Information Collected Automatically

When you use our website, certain information may be collected automatically through cookies, analytics tools, pixels, log files, and similar technologies.

This information may include:

IP address
Browser type
Device type
Operating system
Approximate geographic location
Pages visited
Products viewed
Shopping-cart activity
Checkout activity
Referring website
Date and time of visits
Technical identifiers

5. How We Use Personal Information

We may use personal information to:

Process purchases
Deliver digital products
Confirm transactions
Process refunds
Respond to customer enquiries
Provide technical support
Detect and prevent fraud
Maintain website security
Improve our products
Analyze website performance
Send transactional communications
Send marketing communications where permitted
Maintain accounting and business records
Comply with applicable legal obligations
Enforce our policies

6. Transactional Communications

We may send communications relating to:

Orders
Payments
Digital-product delivery
Access information
Refunds
Customer support
Important information concerning a purchase

These communications are separate from promotional marketing communications.

7. Marketing Communications

Where permitted, we may send information regarding:

New car-ownership guides
Vehicle-care resources
Car-cleaning resources
Used-car buying resources
Road-trip planning content
Promotions
Company news

You may unsubscribe from promotional communications using the unsubscribe mechanism provided.

8. Cookies and Similar Technologies

Our website may use cookies and similar technologies for:

Website functionality
Shopping-cart operation
Checkout
Security
Analytics
Advertising measurement
Fraud prevention
Website optimization
Remembering preferences

Where required, customers may be given options to manage certain cookies.

9. Sharing Personal Information

We may share personal information where reasonably necessary with:

Ecommerce platform providers
Payment processors
Hosting providers
Digital-delivery providers
Email providers
Analytics providers
Advertising providers
Fraud-prevention providers
Customer-support providers
Accounting professionals
Legal advisers
Authorities where legally required

10. Sale or Sharing of Personal Information

ROVENA LLC does not sell customers' personal information in exchange for direct monetary payment.

Certain advertising or analytics activities may nevertheless fall within broader legal definitions of sale, sharing, or similar disclosure.

Where applicable, required privacy choices will be respected.

11. Customer Support Information

If you contact us, we may collect:

Name
Email address
Order information
Description of the issue
Screenshots
Photographs
Other information voluntarily provided

Please avoid submitting unnecessary sensitive personal information.

12. Vehicle Information

Customers are not required to provide detailed vehicle records in order to purchase our standard digital products.

If you voluntarily submit vehicle information, this may include:

Make and model
Model year
General maintenance information
General vehicle concerns

We may use this information only as reasonably necessary to address your enquiry.

13. Vehicle Identification Numbers

Please avoid submitting a full Vehicle Identification Number (VIN) unless genuinely necessary.

VINs and registration information can be associated with a specific vehicle and should be treated carefully.

14. Registration Plates

Photographs of cars may contain visible registration or licence plates.

Customers should consider obscuring unnecessary plate information before submitting images.

15. Service Records and Documents

If you voluntarily send:

Service invoices
Vehicle-history reports
Repair estimates
Purchase documents
Insurance documents

please remove unnecessary:

Home addresses
Financial information
Policy numbers
Account numbers
Other personal information

16. Vehicle Photographs

Customers retain ownership of their own original photographs.

Providing vehicle photographs for customer support does not transfer ownership to ROVENA LLC.

Any separate promotional use would require appropriate authorization.

17. Photograph Metadata

Digital photographs may contain metadata such as:

Date
Device information
Precise or approximate location

Customers should consider removing unnecessary metadata before submitting images.

18. Journey Information

Road-trip planning information may reveal:

Destinations
Travel dates
Hotel information
Home departure points
Travel patterns

Please avoid sending unnecessary precise travel information to customer support.

19. Information About Other People

If submitted material contains information concerning another identifiable person, you are responsible for ensuring that you have an appropriate basis to share it.

20. Business Transfers

Personal information may be transferred as part of a merger, acquisition, restructuring, financing transaction, sale of assets, or similar business transaction.

21. Legal Disclosures

We may disclose personal information where reasonably necessary to:

Comply with applicable law
Respond to lawful requests
Prevent fraud
Investigate unauthorized transactions
Protect our website
Protect customers
Enforce our agreements
Protect legal rights, property, or safety

22. Data Retention

We retain personal information only for as long as reasonably necessary for purposes including:

Order management
Customer support
Accounting
Fraud prevention
Security
Legal compliance
Dispute resolution

When information is no longer required, it may be deleted, anonymized, or securely disposed of.

23. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no internet transmission or electronic-storage system can be guaranteed to be completely secure.

24. International Processing

Our website and service providers may operate from different locations.

Personal information may therefore be processed or stored outside the location where a customer lives.

Where required, appropriate safeguards will be used.

25. Your Privacy Rights

Depending on applicable law, you may have rights including:

Access to personal information
Correction of inaccurate information
Deletion of certain information
Restriction of certain processing
Objection to certain processing
Withdrawal of consent
Marketing opt-out
Data portability
Information regarding certain disclosures
Certain advertising or tracking choices

26. Privacy Requests

Privacy-related requests may be submitted to:

contact@rrovenna.com

We may need to verify your identity before completing certain requests.

27. Third-Party Links and Services

Our website or digital guides may refer to:

Car manufacturers
Garages
Vehicle-history providers
Cleaning-product manufacturers
Navigation services
Other third-party websites or services

Those third parties operate under their own privacy policies.

ROVENA LLC does not control how independent third parties process information provided directly to them.

28. Children's Privacy

Our store and digital products are primarily intended for adults and customers legally capable of making purchases.

We do not knowingly seek to collect personal information from children who are not legally permitted to provide such information independently.

29. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, products, technologies, business practices, or applicable requirements.

The current version will display its latest revision date.