Refund policy

Refund Policy

Last updated: October 27, 2026

At ROVENA LLC, we are committed to providing a clear, fair, and reliable purchasing experience.

ROVENA sells downloadable digital educational guides for everyday drivers, covering car ownership, routine care, vehicle cleaning, used-car buying preparation, and road-trip organisation.

Because our products are digital and delivered electronically, different refund conditions apply compared with physical products.

1. Company Information

ROVENA LLC
EIN: 98-1983877
8206 Louisiana Blvd NE Ste A 9303
Albuquerque, NM 87113
United States

Email: contact@rrovenna.com
Phone: +1 (505) 646-0998
Website: rrovenna.com

2. Products Covered

This Refund Policy applies to digital products sold through rrovenna.com, including:

Everyday car-care guides
Car-cleaning guides
Used-car buying guides
Road-trip planning guides
Vehicle ownership checklists
Car-care worksheets
Viewing and comparison worksheets
Journey-planning resources
Downloadable PDF ebooks
Related digital educational resources

Unless expressly stated otherwise, all products are digital.

No physical books, vehicles, car-cleaning products, automotive tools, spare parts, inspections, repairs, roadside assistance, insurance, or other physical products or professional services are included.

3. Digital Products

Digital products may be made available immediately or shortly after successful payment.

Once a digital product has been delivered, accessed, or downloaded, purchases are generally considered final except where:

This Refund Policy provides otherwise.
A technical delivery problem occurs.
The wrong digital product is supplied.
A duplicate or incorrect charge occurs.
A transaction was unauthorized.
Applicable law requires a refund, replacement, cancellation, or other remedy.

Nothing in this Policy excludes or limits mandatory consumer rights that cannot legally be excluded.

4. Withdrawal or Cancellation Rights

Depending on the law applicable to a customer's purchase, certain withdrawal or cancellation rights may apply to digital content.

Where permitted by applicable law, those rights may cease once digital delivery begins if the customer has expressly requested or consented to immediate access and acknowledged that beginning delivery may affect or end an applicable withdrawal right.

Mandatory consumer rights will always be respected.

5. When a Refund May Be Available

You may contact us to request a refund or review if:

You were charged more than once for the same purchase.
You received a digital product different from the one ordered.
The supplied file is corrupted or cannot reasonably be opened.
A download or access link does not work.
You did not receive access after successful payment.
A technical problem on our side prevents access.
You were charged an incorrect amount.
A transaction was made without your authorization.
You purchased the wrong guide and have not yet accessed or downloaded it.
A refund or other remedy is required under applicable law.

Where appropriate, we may first attempt to resolve a technical issue by providing:

Corrected access
A replacement download link
A replacement file
Reasonable technical assistance

6. Change-of-Mind Refunds

Except where applicable law provides otherwise, we generally do not provide refunds where:

You simply change your mind after accessing the product.
You no longer want or need the guide.
You expected a printed book.
You expected car-cleaning products or automotive tools to be included.
You expected a vehicle inspection or mechanical diagnosis.
You expected ROVENA to select a used car for you.
You do not personally like the writing style or educational approach.
A vehicle you independently purchase later develops a fault.
A cleaning product gives an unexpected result.
A road trip changes because of traffic, weather, closures, or other external circumstances.

Nothing in this section limits mandatory consumer rights.

7. Technical Problems

If you experience difficulty downloading, accessing, or opening your digital product, please contact:

contact@rrovenna.com

Where appropriate, we may:

Resend access information.
Provide a replacement download link.
Provide a replacement file.
Correct an account-access issue.
Provide reasonable technical assistance.

If a technical problem on our side cannot reasonably be resolved, an appropriate refund or other remedy may be provided.

8. Reporting a Problem

We recommend contacting us within 14 days of purchase if you experience a delivery, access, payment, or technical issue.

This 14-day period is a recommended customer-service reporting period only.

It is not our response time and does not reduce or limit any longer mandatory consumer right that may apply.

9. How to Request a Refund or Review

Please contact:

contact@rrovenna.com

Where available, include:

Your full name
Email address used for purchase
Order number
Product purchased
Purchase date
Description of the issue
Relevant screenshots or supporting information

10. Response Time

We aim to review and respond to refund and customer-service enquiries within a maximum of 2 business days, Monday through Friday, excluding public holidays.

Requests received during weekends or public holidays will begin to be processed on the next business day.

11. Duplicate Charges

If you believe you were charged more than once for the same purchase, please contact us.

Once verified, an unintended duplicate charge will normally be refunded to the original payment method.

12. Incorrect Digital Product

If you receive a digital product different from the one purchased, please contact us.

We will normally provide access to the correct product after verifying your order.

13. Approved Refunds

Approved refunds will generally be issued to the original payment method.

Once ROVENA LLC submits a refund, the time required for funds to appear may depend on the customer's bank, card issuer, payment provider, or financial institution.

14. Educational Purpose

ROVENA products provide general educational information about everyday vehicle ownership.

They do not constitute:

Mechanical diagnosis
Professional vehicle inspection
Automotive repair
Roadworthiness certification
Engineering advice
Insurance advice
Legal advice
Financial advice
Vehicle valuation services

15. Vehicle Manufacturer Instructions

Every vehicle can have different:

Maintenance schedules
Fluid specifications
Tyre requirements
Warning systems
Cleaning requirements
Service intervals

Customers should consult the handbook and manufacturer information applicable to their own vehicle.

16. Maintenance and Repairs

ROVENA guides may help customers organise:

Service records
Maintenance reminders
Questions for a garage
Vehicle observations

They do not replace inspection or repair by an appropriately qualified automotive professional.

17. Dashboard Messages and Warning Lights

General discussion of dashboard messages should not be treated as a definitive diagnosis.

Where a warning light, message, noise, vibration, fluid leak, or other concern appears, customers should consult their vehicle handbook and obtain appropriate professional assistance where necessary.

18. Car Cleaning

Cleaning results depend on factors including:

Surface material
Product used
Existing damage
Age
Coatings
Technique
Manufacturer instructions

ROVENA does not guarantee a particular cleaning result.

19. Cleaning Products

ROVENA LLC does not manufacture third-party cleaning products.

Customers remain responsible for:

Reading product labels
Checking material compatibility
Following safety instructions
Patch testing where appropriate
Using appropriate ventilation and protective equipment

20. Used-Car Purchases

ROVENA's used-car guide provides an organizational framework for researching and comparing vehicles.

It does not:

Inspect vehicles.
Verify mileage.
Verify service history.
Confirm title status.
Guarantee mechanical condition.
Detect hidden faults.
Determine fair market value.
Guarantee that a vehicle is suitable for purchase.

21. Independent Checks

Where appropriate, customers should consider obtaining:

Vehicle-history checks
Ownership or title checks
Independent mechanical inspections
Finance checks
Appropriate legal documentation

according to the requirements applicable to their location and transaction.

22. Road Trips

ROVENA road-trip content provides general planning prompts.

Customers remain responsible for checking current:

Traffic
Weather
Road closures
Fuel or charging availability
Local driving laws
Vehicle condition
Insurance
Required documents

23. No Guaranteed Savings

ROVENA does not guarantee:

Lower repair costs.
Lower maintenance costs.
Lower fuel costs.
A better purchase price.
Higher resale value.
Reduced insurance costs.

24. No Guaranteed Vehicle Outcome

Purchasing or using a ROVENA guide does not guarantee:

A fault-free vehicle.
Successful mechanical repairs.
A particular cleaning outcome.
A suitable used-car purchase.
A trouble-free journey.
A particular resale value.

25. Third-Party Products and Services

ROVENA materials may refer generally to:

Garages
Vehicle-history providers
Cleaning products
Automotive retailers
Maps
Navigation services
Other third-party providers

ROVENA LLC does not control these third parties and cannot guarantee their availability, quality, pricing, safety, or performance.

26. Fraud and Abuse

ROVENA LLC may refuse a refund request where there is reasonable evidence of:

Fraud
False information
Intentional abuse of this Policy
Repeated misuse of refund requests
Unauthorized redistribution
Attempts to obtain digital content without legitimate payment

Each request will be considered individually and subject to applicable law.

27. Mandatory Consumer Rights

Nothing in this Refund Policy excludes, restricts, waives, or limits any consumer right or legal remedy that cannot lawfully be excluded.

28. Changes to This Refund Policy

We may update this Refund Policy from time to time to reflect changes to our products, services, digital-delivery systems, business practices, or applicable requirements.

The current version will display its latest revision date.